Shipping policy

SHIPPING AND RETURN POLICY

Items purchased online are eligible for return for store credit or exchange within 7 days after delivery. We do not offer refunds back to the original payment method. Items being returned must be unworn and in original condition. Once we receive your return, a credit will be sent via email that can be used towards your next purchase online.

Shipping costs are non-refundable and return shipping costs will be the responsibility of the customer. If there is an issue with your order/delivery, please reach out within five days of the delivery window so we can assist you, if you are past this time frame, we will be unable to assist you. 

ANY SIGNS OF WEAR OR REMOVAL OF PARTS, WILL RESULT IN REFUSAL OF YOUR EXCHANGE. ALL SALES ARE FINAL.

If items are damaged, or if you received the wrong item, please contact us within 5 days of delivery of your shipment so we can make the necessary corrections.

FAQ/Support

What are your hours of operation? – Online Customer Service Operates Monday - Friday 9:30 am to 6:00 pm (PST TIME) 

When will my order ship? – Production time can vary depending on item(s) purchased. Please read item descriptions for estimated lead times. 

What if USPS marks my package as delivered but it’s nowhere to be found? – If your package is missing and nowhere to be found, you can reach out to us, and we will file a claim with USPS or you can call or reach USPS and see what the issue is. The investigation can take up to 8-10 days. We won’t be able to refund until USPS comes back with the status of the claim. 

Can I cancel my order? – Yes, if your order has not shipped out yet. You can reach us at playersclubsf.info@gmail.com

Can I place an order for a custom item online? – At the moment, this isn’t a service we offer for our online customers.

What should I do if my card is declined when placing an order?

If you receive a "declined" error message when your order is placed, you must contact your bank. Players Club SF has no control over these error messages; they are submitted from your bank's online authorization system. There are numerous reasons explaining a “declined” message. Usually credit cards have an online spending limit, and you may contact your bank to grant permission for the online transaction. After the bank temporarily lifts this restriction, feel free to order the item online again and proceed to checkout.